These Terms of Service (“Terms”) govern your access to and use of the MindLotus mobile application (“App”), operated by Zadio EOOD (“Company,” “we,” “us,” or “our”). By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.
These Terms incorporate by reference our Privacy Policy, Content License, Refund & Withdrawal Policy, and Copyright & Takedown Policy.
You must be at least the applicable age of digital consent in your country: 14 years in Bulgaria (LPDP Art. 25в); between 13 and 16 in other EU/EEA Member States; 13 years where permitted. If you are under 18 you must have the permission of a parent or legal guardian. You represent you have the legal capacity to enter into these Terms.
The App requires an active Subscription or an active Free Trial to function. Without one, all App features are unavailable.
New users receive a 14-day trial with full access to all features at the Serene tier level, at no cost and with no payment information required. The trial begins upon first use and is limited to one trial per user (enforced via a cross-device anchor — see Privacy Policy §2.1–2.2). If you install the App on additional devices, your existing trial or active Subscription is restored automatically on first launch; you may also trigger restoration manually via Settings → Restore subscription. The remaining trial period carries over. No payment is charged when the trial ends; you choose a plan only if you wish to continue.
All prices are displayed in EUR and include Bulgarian VAT at the applicable statutory rate (currently 20%). Final prices charged by Google Play may differ slightly due to local currency conversion, local tax rules, and platform fees.
(a) Awakened — €1.50 / month (VAT incl.)
(b) Aligned — €3.50 / month (VAT incl.)
(c) Serene — €5.50 / month (VAT incl.)
Prices are indicative and may vary by region or promotion. Prices displayed in the Google Play Store at the time of purchase are authoritative.
All payments for the App, Subscriptions, and in-app Marketplace purchases are processed exclusively by Google Play, which acts as the merchant of record for EU/EEA end-user purchases. We do not collect payments directly. Google Play manages:
Subscriptions renew automatically at the end of each billing period at the then-current price, unless canceled at least 24 hours before the renewal date.
Change your tier at any time through Google Play. Upgrades take effect immediately (prorated). Downgrades take effect at the start of the next billing cycle.
Cancel any time through Google Play. You retain access until the end of the current paid period. Cancellation requires no reason.
All refund requests must be submitted to Google Play. Because all payments are collected by Google Play (Section 3.4), we do not hold your money and cannot process refunds directly to your card, bank account, or other payment instrument. Google Play handles both its own platform-level refund policy and — where applicable — reimbursements arising from your statutory consumer rights.
How to request a refund from Google Play:
The entitlement record consists of:
It is stored in Firebase Cloud Firestore, collection user_entitlements (one document per UID). It does not contain your name, email, payment-card data, or any other directly identifying information. Firebase security rules protect the document so that only you can read or modify your own record.
Retention — in your benefit. The entitlement record is retained for as long as the MindLotus service exists. No time-to-live (TTL) or automatic deletion policy is applied.
How restoration works. Restoration is performed through two parallel, independent channels:
BillingClient.queryPurchasesAsync) and re-unlocks them. This channel works reliably even if your Firebase identifier has changed.user_entitlements document and merges any unlocks into your local library, carrying over purchase metadata that Google Play does not return.You may also manually trigger restoration at any time via Settings → Restore Purchases.
Your right to request deletion. You may request permanent deletion of your Firebase entitlement record at any time by contacting mindlotus.app@gmail.com (see Privacy Policy §8.4). Deletion does not affect Google Play’s own record of your purchases, which is maintained independently by Google under your Google account; Play-side restoration will therefore continue to work after deletion, although internal metadata stored only on our side (e.g., sync timestamps) will be permanently lost.
For the privacy details of the entitlement record (data fields, legal basis, storage location, security), see Privacy Policy §2.4 and §2.4.1.
This Section applies to Consumers resident in the EU, the EEA, and the United Kingdom, supplementing (not overriding) any mandatory rights granted by the law of your country of residence.
You have the right to withdraw from this contract within 14 days from the day of conclusion, without reason and without cost (other than those provided by law).
The Free Trial is free and does not give rise to a right of withdrawal from a paid contract. You may simply stop using the App any time during the trial.
Where the right applies, exercise it by:
We will acknowledge receipt without undue delay. Because all payments are collected by Google Play, the reimbursement is processed through Google Play using the same means of payment you used for the initial transaction, without undue delay and in any event within 14 days of our receiving your withdrawal notice. We will instruct Google Play — or act directly where necessary — to ensure reimbursement is issued within this period. No fees are charged to you.
We supply Digital Content that corresponds to the description, quality, functionality, compatibility, and interoperability set out in the contract, is fit for normal uses, is up-to-date at the time of conclusion, and is supplied with security updates necessary to maintain conformity.
If the Digital Content is not in conformity, you are entitled (in the order prescribed by law) to: (a) bring it into conformity (repair or replacement); (b) a proportionate price reduction; or (c) termination of the contract and reimbursement. Contact mindlotus.app@gmail.com.
For ongoing supply (Subscriptions): throughout the entire period of supply. For one-off supply (Marketplace items): where the lack of conformity appears within two (2) years from supply.
Pursuant to Regulation (EU) 524/2013, the European Commission operates an ODR platform: ec.europa.eu/consumers/odr. Our contact email for ODR: mindlotus.app@gmail.com.
The Marketplace offers individual audio items unlockable for a one-time fee while you have an active Subscription. These are non-consumable in-app purchases processed by Google Play.
Upon payment, the Company grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Unlocked Content within the App for personal, non-commercial use.
All Content is licensed, not sold. Payment does not transfer ownership of any IP.
We may add, modify, or remove Content at any time, subject to Section 4.6 where applicable. If we permanently remove purchased Content, we will make reasonable efforts to notify affected users.
You may NOT:
Some audio may be created or enhanced using AI technologies. Such content may not be unique or exclusive; similar audio may exist or be independently created by others. Where required by Article 50 of the EU AI Act (Regulation (EU) 2024/1689), AI-generated or materially AI-altered audio is clearly labelled within the App.
Your files. The App lets you load your own audio files for playback. These remain your files; the Company claims no rights over User Content.
Your responsibility. You are solely responsible for ensuring you have the legal right to use any audio you load.
No storage or transmission. User Content is processed locally on your device. The App does not upload, transmit, or store User Content on any server.
The App, its design, source code, UI, trademarks, logos, and all Content are the exclusive property of the Company or its licensors and are protected by copyright, trademark, and other IP laws of Bulgaria and the European Union.
Subject to these Terms, you receive a limited, non-exclusive, non-transferable, revocable license to install and use the App on devices you own for personal, non-commercial use.
Mandatory user rights preserved. Nothing in these Terms restricts any rights you have under mandatory law, including rights to observe, study, or test the functioning of computer programs (Art. 5(3) Directive 2009/24/EC), decompilation for interoperability (Art. 6), or permitted exceptions under copyright law (e.g., private copying, quotation) to the extent they apply.
Any feedback you provide may be used by the Company without obligation or compensation.
You agree not to:
The App is distributed through Google Play. Your use is also subject to Google Play’s Terms of Service. The App uses Google Firebase services for optional analytics, crash reporting, remote configuration, content delivery, and limited data synchronisation. The App does not display advertisements.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW AND WITHOUT PREJUDICE TO THE MANDATORY CONSUMER RIGHTS IN SECTION 4, THE APP AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. THE COMPANY’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID VIA GOOGLE PLAY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR EUR 100, WHICHEVER IS GREATER.
Mandatory carve-outs. Nothing in these Terms shall exclude or limit the Company’s liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or willful misconduct; (d) any liability arising from a defective product under Directive 85/374/EEC (Product Liability Directive) and the Bulgarian Product Liability Act; or (e) any other liability which cannot be limited or excluded under applicable mandatory law.
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Company from third-party claims arising from your violation of these Terms, your infringement of third-party rights (including through User Content), or your violation of applicable law. This Section does not apply to Consumers to the extent such indemnities are not permitted under applicable mandatory consumer law.
By you: Stop using the App by uninstalling and canceling your Subscription through Google Play.
By us (for cause): We may suspend or terminate your access, with notice where practicable, for cause — including material or repeated breach, suspected fraud/chargebacks/abuse of the Free Trial, legal requirements, or discontinuation of the App. For non-Consumer users we may also terminate for convenience on reasonable notice.
Sections on Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law survive termination.
We may update these Terms. Material changes will be reflected by the “Last Updated” date and notified at least 30 days before effect, where required by law. Continued use after the effective date constitutes acceptance. If you disagree, stop using the App and cancel your Subscription without penalty.
Governing law. These Terms are governed by the substantive laws of the Republic of Bulgaria, excluding conflict-of-laws rules.
Consumer-protection carve-out. If you are a Consumer habitually resident in another EU/EEA Member State, you additionally benefit from the mandatory provisions of the law of your country of residence (Article 6 of Regulation (EC) 593/2008 “Rome I”).
Venue. Disputes shall be resolved by the competent Bulgarian courts of the Company’s registered seat. Consumers habitually resident in the EU/EEA may bring proceedings in the courts of their country of residence and may be sued only there (Article 18 of Regulation (EU) 1215/2012).
Out-of-court resolution. In addition to the ODR platform (Section 4.8), Consumers in Bulgaria may refer disputes to the conciliation commissions organised by the Commission for Consumer Protection: www.kzp.bg. We are not obliged to participate in any specific ADR scheme.
If any provision is found unenforceable, it shall be reformed to the minimum extent necessary, and the remaining provisions remain in full force.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, subject to the protection of your consumer rights.
Neither party is liable for failure or delay caused by circumstances beyond its reasonable control (acts of God, war, terrorism, civil unrest, government action, labor disputes, telecom or internet failure, pandemics), provided the affected party promptly notifies the other.
These Terms together with the Privacy Policy, Content License, Refund & Withdrawal Policy, and Copyright & Takedown Policy constitute the entire agreement.
Zadio EOOD · EIK 201209745 · VAT BG201209745
Registered seat: Ploshtad Han Kubrat 1, 7000 Ruse, Bulgaria
Email: mindlotus.app@gmail.com
Website: https://mindlotus.app
(Directive 2011/83/EU, Annex I(B). Complete and return this form only if you wish to withdraw from the contract.)
To: Zadio EOOD, EIK 201209745, Ploshtad Han Kubrat 1, 7000 Ruse, Bulgaria, Email: mindlotus.app@gmail.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
_________________________________________________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): _________________________________
Address of consumer(s): ______________________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: __________________
(*) Delete as appropriate.